Outage in FortiSASE

Endpoint Management - Connection Errors Observed

Resolved Major

April 24, 2026 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a connectivity issue within backend infrastructure components, affecting communication with some of the Endpoint Management Systems in USA- Plano region. We Apologize for any inconvenience caused due to this issue and will keep updated on the progress. If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #479604

Components affected

FortiSASE Endpoint Management

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 04/24/2026 12:17PM

We are pleased to confirm that the connectivity issue affecting communication with some EMS localized in USA - Plano region has been resolved. Services are now operating normally.

Our teams continue to closely monitor the infrastructure in coordination with the relevant teams to ensure ongoing stability and prevent any recurrence.

MONITORING 12 days ago - at 04/24/2026 11:04AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 12 days ago - at 04/24/2026 08:21AM

We are currently investigating a connectivity issue within backend infrastructure components, affecting communication with some of the Endpoint Management Systems in USA- Plano region.

We Apologize for any inconvenience caused due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #479604

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