Outage in FortiSASE

Plano PoP - Partial Network Disruption

Resolved Major

May 06, 2026 - Started 3 days ago - Lasted about 5 hours
Official incident page

Incident Report

A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs. If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #485444.

Components affected

FortiSASE Plano, TX, US (DFW-F3)

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 05/06/2026 12:32PM

This incident has been resolved.

MONITORING 2 days ago - at 05/06/2026 10:34AM

After further investigation, the root cause of the outage reported has been identified, which was related to an issue that arose during a maintenance performed in this location.

A fix has been implemented and we are currently monitoring the status.

INVESTIGATING 3 days ago - at 05/06/2026 08:35AM

A network issue has been identified at Plano PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs.

If you have any questions regarding this incident, please contact FortiCare Support https://www.fortinet.com/support/contact and reference FortiSASE Operations ticket #485444.

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