Outage in Fountain
i9 Centre – Ongoing Service Issue
Resolved MinorIncident Report
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday September 04, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/05/2025 02:31AM
The scheduled maintenance has been completed
MONITORING
about 2 months ago - at 09/05/2025 02:30AM
The scheduled maintenance has been completed and we are monitoring the services
IDENTIFIED
about 2 months ago - at 09/05/2025 02:04AM
We will be undergoing scheduled maintenance during this time.
INVESTIGATING
about 2 months ago - at 09/05/2025 02:02AM
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday September 04, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Latest Fountain outages
Global AWS outage - 6 days ago
i9 Centre – Ongoing Service Issue - 16 days ago
E-Verify Unavailable During U.S. Government Shutdown - 22 days ago
Delayed warehouse connections and analytics - 25 days ago
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