Outage in Fountain

Cloudflare Outage Impact

Resolved Major
November 18, 2025 - Started 28 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing an intermittent outage caused by a widespread Cloudflare issue. Some customers may see errors or have trouble accessing parts of the platform.
Components affected
Fountain API Fountain Checkr Fountain Dashboard Fountain Analytics and Search Fountain Cloudflare Cloudflare Authoritative DNS Fountain Webhooks Fountain Background Processing

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 11/18/2025 05:33PM

Our services have remained stable with no further impact. We will continue to keep an eye on things, but this incident is now considered resolved.

MONITORING 28 days ago - at 11/18/2025 05:18PM

We are continuing to monitor for any further issues.

MONITORING 28 days ago - at 11/18/2025 03:19PM

All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.

MONITORING 28 days ago - at 11/18/2025 02:57PM

We are continuing to monitor for any further issues.

MONITORING 28 days ago - at 11/18/2025 02:56PM

We are continuing to monitor for any further issues.

MONITORING 28 days ago - at 11/18/2025 02:46PM

All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.

IDENTIFIED 28 days ago - at 11/18/2025 01:49PM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 11/18/2025 01:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 11/18/2025 01:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 11/18/2025 01:38PM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 11/18/2025 12:28PM

We’re seeing intermittent outages again following the earlier recovery. Our team is investigating and monitoring closely.

MONITORING 28 days ago - at 11/18/2025 12:22PM

All services are currently operational. We’re continuing to monitor to ensure everything remains stable before fully closing the incident.

INVESTIGATING 28 days ago - at 11/18/2025 11:58AM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 11/18/2025 11:56AM

We are currently experiencing an intermittent outage caused by a widespread Cloudflare issue. Some customers may see errors or have trouble accessing parts of the platform.

Latest Fountain outages

Analytics Data Refresh Delayed - 38 minutes ago
Planned downtime - Fountain application in us-east-2 (us-2.fountain.com) - 2 days ago
Service Degradation: I-9 & W-4 Center Availability - 11 days ago
E-Verify Intermittent Availability - 27 days ago
E-Verify Intermittent Availability - about 1 month ago

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