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Outage in Fountain

Planned downtime - Fountain application in us-east-2 (us-2.fountain.com)

Resolved Minor
December 14, 2025 - Started about 1 month ago - Lasted 39 minutes
Official incident page

Incident Report

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, December 14th 2025 from 8am UTC to 10am UTC. During this time, the Fountain platform will be briefly inaccessible.We apologize for any inconvenience.
Components affected
Fountain API Fountain Dashboard Fountain Analytics and Search Fountain Webhooks Fountain Background Processing

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/14/2025 08:38AM

The scheduled maintenance has been completed

MONITORING about 1 month ago - at 12/14/2025 08:20AM

The scheduled maintenance has been completed and we are monitoring the services

IDENTIFIED about 1 month ago - at 12/14/2025 08:00AM

We will be undergoing scheduled maintenance during this time

INVESTIGATING about 1 month ago - at 12/14/2025 08:00AM

In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network in us-2 region on Sunday, December 14th 2025 from 8am UTC to 10am UTC. During this time, the Fountain platform will be briefly inaccessible.We apologize for any inconvenience.

Latest Fountain outages

Worker Experience services are currently partially unreachable - about 5 hours ago
i9 Centre – Ongoing Service Issue - 11 days ago
i9 Centre – Ongoing Service Issue - about 1 month ago
Analytics Data Refresh Delayed - about 1 month ago
Service Degradation: I-9 & W-4 Center Availability - about 2 months ago

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