Outage in Fountain
i9 Centre – Ongoing Service Issue
Resolved MinorIncident Report
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday December 18th, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 12/19/2025 03:41AM
The scheduled maintenance has been completed
MONITORING
about 1 month ago - at 12/19/2025 03:35AM
The scheduled maintenance has been completed and we are monitoring the services
IDENTIFIED
about 1 month ago - at 12/19/2025 03:02AM
We will be undergoing scheduled maintenance during this time.
INVESTIGATING
about 1 month ago - at 12/19/2025 03:00AM
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday December 18th, 2025 8:00 PM – 8:30 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Latest Fountain outages
Worker Experience services are currently partially unreachable - about 7 hours ago
i9 Centre – Ongoing Service Issue - 11 days ago
Analytics Data Refresh Delayed - about 1 month ago
Planned downtime - Fountain application in us-east-2 (us-2.fountain.com) - about 1 month ago
Service Degradation: I-9 & W-4 Center Availability - about 2 months ago
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