Outage in Fountain
i9 Centre – Ongoing Service Issue
Resolved MinorIncident Report
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/19/2026 03:43AM
The scheduled maintenance has been completed
MONITORING
2 months ago - at 02/19/2026 03:41AM
The scheduled maintenance has been completed and we are monitoring the services
IDENTIFIED
2 months ago - at 02/19/2026 03:02AM
We will be undergoing scheduled maintenance during this time.
IDENTIFIED
2 months ago - at 02/19/2026 03:01AM
We will be undergoing scheduled maintenance during this time.
INVESTIGATING
2 months ago - at 02/19/2026 02:59AM
In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Wednesday February 18th, 2026 8:00 PM – 9:00 PM MST. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.
To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
Latest Fountain outages
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Analytics Performance Degradation - about 2 months ago
Service Disruption – US-East-2 Region - 2 months ago
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