Outage in Fourth

ADVISORY - Delays in Request Received Emails

Resolved Minor
February 05, 2024 - Started 11 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are aware of an issue related to delayed automated ticket responses that provide ticket numbers to customers on created tickets. This means you may not receive the normal, Request Received email, however be assured we do have your request and will process as expected. We appreciate your patience and we apologies for any delay in responding to your ticket.
Components affected
Fourth Purchasing & Inventory (Adaco) Fourth Hot Schedules Mobile Application Fourth HR (UK) Fourth Labor Productivity Fourth Inventory Fourth Engage & Mobile Apps Fourth Inventory (Stock R9) Fourth Applicant Tracking System (ATS) Fourth Recipes and Menus (StarChef) Fourth Labour Productivity Fourth Recipe & Menu Engineering Fourth Analytics Fourth Purchase to Pay (Tradesimple) Fourth Recipe & Menu Engineering (Starchef) Fourth Hot Schedules Web Application Fourth Global HR and Payroll Fourth Platform & Single Sign-on Fourth Email Fourth Platform & Single Sign On Fourth Analytics Fourth Purchasing & Inventory (Adaco) Fourth Labour Productivity Fourth Macromatix Mobile Fourth FnB (Stock Live) Fourth Purchasing and Inventory (Adaco) Fourth Purchase to Pay (Tradesimple) Fourth Macromatix Core Fourth Ordering (Marketplace) Fourth Inventory Fourth Payroll
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/05/2024 09:34PM

This issue has been resolved and normal service has been resumed.

This means that when raising a ticket, you will receive a "Request Received" email that contains your ticket number.

We appreciate your patience and understanding in this matter.

INVESTIGATING 11 months ago - at 02/05/2024 05:30PM

We are aware of an issue related to delayed automated ticket responses that provide ticket numbers to customers on created tickets.

This means you may not receive the normal, Request Received email, however be assured we do have your request and will process as expected.

We appreciate your patience and we apologies for any delay in responding to your ticket.

Latest Fourth outages

P1 - SSO (APAC) - Unable to log in to core application through SSO - about 1 month ago
P1 - HotSchedules - "Your connection is not private" Redirect Error - about 1 month ago
P1 - Single Sign On - Unable to login through Single Sign On - about 2 months ago
P1 -SSO - Unable to access applications - 2 months ago
P2 - Failures impacting Adaco ordering, People System gateway messaging & RME reporting - 2 months ago

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