Outage in Fourth

High Priority Incident - Mobile Apps - Users experiencing extreme latency

Resolved Major
April 03, 2024 - Started 7 months ago - Lasted 12 days
Official incident page

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Outage Details

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/15/2024 01:48PM

This incident has been resolved.

MONITORING 7 months ago - at 04/03/2024 03:33PM

We have taken steps to improve stability and the system is currently performing as expected.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

INVESTIGATING 7 months ago - at 04/03/2024 02:54PM

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING 7 months ago - at 04/03/2024 02:26PM

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

Latest Fourth outages

P1 - Single Sign On - Unable to login through Single Sign On - 4 days ago
P1 -SSO - Unable to access applications - 10 days ago
P2 - Failures impacting Adaco ordering, People System gateway messaging & RME reporting - 16 days ago
Critical Incident - Single Sign On & Connected Solutions - Time out when accessing secure.fourth.com or related apps - 21 days ago
P1 - Multiple Solutions Inaccessible - 21 days ago

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