Outage in Fourth

Critical Incident - Single Sign On & Connected Solutions - Time out when accessing secure.fourth.com or related apps

Resolved Major
October 11, 2024 - Started 21 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are aware of a critical incident that may be affecting some of our customers. We would like to confirm that this is not a continuation of the Incident that occurred yesterday. This incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/11/2024 05:16PM

This incident has been resolved.

MONITORING 21 days ago - at 10/11/2024 10:58AM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

INVESTIGATING 21 days ago - at 10/11/2024 10:39AM

We are aware of a critical incident that may be affecting some of our customers.

We would like to confirm that this is not a continuation of the Incident that occurred yesterday.

This incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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