Outage in Fourth

P1 - Single Sign On - Unable to login through Single Sign On

Resolved Major
October 28, 2024 - Started about 2 months ago - Lasted 2 days
Official incident page

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Outage Details

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 11:17AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

MONITORING about 2 months ago - at 10/28/2024 12:35PM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

IDENTIFIED about 2 months ago - at 10/28/2024 12:14PM

UPDATE: Should you continue to experience difficulties accessing through a browser, we can confirm that customers accessing Single Sign On through mobile devices can do so successfully.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

IDENTIFIED about 2 months ago - at 10/28/2024 11:49AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

IDENTIFIED about 2 months ago - at 10/28/2024 11:08AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING about 2 months ago - at 10/28/2024 10:46AM

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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