Outage in Fourth

P1 - HotSchedules - "Your connection is not private" Redirect Error

Resolved Major
November 13, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.
Components affected
Fourth Hot Schedules Mobile Application Fourth Hot Schedules Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/13/2024 01:45AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologize for this disruption.

MONITORING about 1 month ago - at 11/13/2024 01:30AM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologize for this disruption to your service.

IDENTIFIED about 1 month ago - at 11/13/2024 01:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 11/13/2024 01:17AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologize for this disruption.

INVESTIGATING about 1 month ago - at 11/13/2024 01:01AM

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologize for this disruption to your service.

Latest Fourth outages

P1 - SSO (APAC) - Unable to log in to core application through SSO - about 1 month ago
P1 - Single Sign On - Unable to login through Single Sign On - about 2 months ago
P1 -SSO - Unable to access applications - 2 months ago
P2 - Failures impacting Adaco ordering, People System gateway messaging & RME reporting - 2 months ago
Critical Incident - Single Sign On & Connected Solutions - Time out when accessing secure.fourth.com or related apps - 2 months ago

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