Outage in Frame.io
Users are currently unable to log in to Frame.io
Resolved MajorIncident Report
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Email Notifications Frame.io Webhooks Frame.io Website (app.frame.io) Frame.io APITrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/03/2023 07:13PM
This incident has been resolved.
MONITORING
about 3 years ago - at 04/03/2023 07:07PM
All systems are operational and we are seeing normal access and processing times. We will be working with our underlying infrastructure provider on a root cause analysis.
MONITORING
about 3 years ago - at 04/03/2023 06:57PM
We have resolved the issue with our underlying infrastructure and have rolled over to a new load balancer. End users may need to hard refresh their browser in order to access Frame.io
IDENTIFIED
about 3 years ago - at 04/03/2023 06:27PM
We believe we have identified the issue with the underlying infrastructure and are working with our provider on mitigations
IDENTIFIED
about 3 years ago - at 04/03/2023 05:52PM
We are continuing to investigate reports of users experiencing delays accessing Frame.io
INVESTIGATING
about 3 years ago - at 04/03/2023 05:04PM
We are continuing to investigate reports of users experiencing delays accessing Frame.io
INVESTIGATING
about 3 years ago - at 04/03/2023 04:47PM
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Latest Frame.io outages
Degraded Performance - 24 days ago
Degraded Performance - 2 months ago
Degraded Performance - 2 months ago
Users are intermittently unable to log in - 2 months ago
Degraded Performance - 3 months ago
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