Outage in Frame.io
Users are currently unable to log in to Frame.io
Resolved Major
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Outage Details
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Email Notifications Frame.io Webhooks Frame.io Website (app.frame.io) Frame.io APILatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/03/2023 07:13PM
This incident has been resolved.
MONITORING
over 2 years ago - at 04/03/2023 07:07PM
All systems are operational and we are seeing normal access and processing times. We will be working with our underlying infrastructure provider on a root cause analysis.
MONITORING
over 2 years ago - at 04/03/2023 06:57PM
We have resolved the issue with our underlying infrastructure and have rolled over to a new load balancer. End users may need to hard refresh their browser in order to access Frame.io
IDENTIFIED
over 2 years ago - at 04/03/2023 06:27PM
We believe we have identified the issue with the underlying infrastructure and are working with our provider on mitigations
IDENTIFIED
over 2 years ago - at 04/03/2023 05:52PM
We are continuing to investigate reports of users experiencing delays accessing Frame.io
INVESTIGATING
over 2 years ago - at 04/03/2023 05:04PM
We are continuing to investigate reports of users experiencing delays accessing Frame.io
INVESTIGATING
over 2 years ago - at 04/03/2023 04:47PM
Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Latest Frame.io outages
Issues with filenames after uploading - about 1 month ago
Frame.io blog unavailable - about 1 month ago
Partial Outage - User settings - 4 months ago
Watermarking Issue - 4 months ago
v4 Application experiencing outage - 5 months ago
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