Users are currently unable to log in to Frame.io

This incident has been resolved.

All systems are operational and we are seeing normal access and processing times. We will be working with our underlying infrastructure provider on a root cause analysis.

We have resolved the issue with our underlying infrastructure and have rolled over to a new load balancer. End users may need to hard refresh their browser in order to access Frame.io

We believe we have identified the issue with the underlying infrastructure and are working with our provider on mitigations

We are continuing to investigate reports of users experiencing delays accessing Frame.io

We are continuing to investigate reports of users experiencing delays accessing Frame.io

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.