Degraded software performance

This incident has been resolved

All delayed transcodes have been completed.

The root cause of the issue has been identified and a fix has been implemented by our underlying infrastructure provider. Impacted uploads will be processed and transcoded in the order they were received. New uploads will be processed following the impacted ones.

The root cause of the issue has been identified and a fix has been implemented by our underlying infrastructure provider. Impacted uploads will be processed and transcoded in the order they were received. New uploads will be processed following the impacted ones.

Our underlying infrastructure provider has identified the root cause and is working to mitigate

We are currently experiencing delays in uploads and transcoding media which may result in files taking longer than expected to appear in your account.