Outage in Frame.io

Application outage

Resolved Major
December 14, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Email Notifications Frame.io Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/14/2023 10:44PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/14/2023 10:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 12/14/2023 09:56PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/14/2023 09:54PM

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Degraded software performance - about 2 months ago
Upload delays - 2 months ago
Media transcoding delays - 2 months ago
Media Services Outage - 2 months ago
Issues with filenames after uploading - 4 months ago

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