Outage in Frame.io

Elevated API Errors

Resolved Major
January 23, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently experiencing an elevated level of API errors. Sign in and authentication is impacted for some customers. Our engineering team are actively looking into the issue.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/23/2024 06:02PM

This incident has been resolved.

MONITORING almost 2 years ago - at 01/23/2024 05:45PM

Our mitigation is complete and we are seeing service began to be restored

IDENTIFIED almost 2 years ago - at 01/23/2024 05:35PM

We have identified an issue with our database and are working to mitigate. We will update you once complete.

INVESTIGATING almost 2 years ago - at 01/23/2024 05:32PM

We're currently experiencing an elevated level of API errors. Sign in and authentication is impacted for some customers. Our engineering team are actively looking into the issue.

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