Outage in Frame.io

Degraded software performance

Resolved Major

January 25, 2024 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

Components affected

Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Email Notifications Frame.io Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 01/25/2024 08:58PM

This incident has been resolved.

MONITORING over 2 years ago - at 01/25/2024 08:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 01/25/2024 08:42PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 01/25/2024 08:29PM

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Degraded Performance - about 1 month ago

Degraded Performance - 3 months ago

Users are intermittently unable to log in - 3 months ago

Degraded Performance - 4 months ago

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