Outage in Frame.io

Degraded software performance

Resolved Major
March 18, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/18/2024 10:16PM

Services have been restored. Again, we apologize for any issues this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

MONITORING over 1 year ago - at 03/18/2024 10:04PM

We have deployed a fix and services should now be restored. We are continuing to monitor, and apologize for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

IDENTIFIED over 1 year ago - at 03/18/2024 09:49PM

We have determined the root cause of the partial outage. We are working quickly to deploy a fix for this issue.

INVESTIGATING over 1 year ago - at 03/18/2024 09:42PM

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Upload delays - 3 days ago
Media transcoding delays - 11 days ago
Media Services Outage - 12 days ago
Issues with filenames after uploading - 2 months ago
Frame.io blog unavailable - 2 months ago

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