Outage in Frame.io

Degraded software performance

Resolved Major
March 19, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Email Notifications Frame.io Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/19/2024 09:15PM

The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

IDENTIFIED almost 2 years ago - at 03/19/2024 08:52PM

We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.

IDENTIFIED almost 2 years ago - at 03/19/2024 08:41PM

We have identified the root cause of service disruption. We are working quickly on a fix for this issue.

INVESTIGATING almost 2 years ago - at 03/19/2024 08:30PM

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Degraded software performance - about 2 months ago
Upload delays - 2 months ago
Media transcoding delays - 2 months ago
Media Services Outage - 2 months ago
Issues with filenames after uploading - 4 months ago

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