Outage in Frame.io

Degraded software performance

Resolved Major
March 19, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Email Notifications Frame.io Webhooks
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/19/2024 09:15PM

The service degradation has been resolved. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

IDENTIFIED over 1 year ago - at 03/19/2024 08:52PM

We have deployed a fix and services should be operational. Some transcode states and notifications may be delayed. We will continue to monitor as these delays are resolved.

IDENTIFIED over 1 year ago - at 03/19/2024 08:41PM

We have identified the root cause of service disruption. We are working quickly on a fix for this issue.

INVESTIGATING over 1 year ago - at 03/19/2024 08:30PM

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Partial Outage - User settings - 11 days ago
Watermarking Issue - about 1 month ago
v4 Application experiencing outage - about 2 months ago
Intermittent delays with uploads and transcodes - 4 months ago
Assets not loading in our v4 application - 5 months ago

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