Outage in Frame.io

Degraded software performance

Resolved Minor
March 20, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/20/2024 05:44PM

Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

MONITORING over 1 year ago - at 03/20/2024 05:19PM

We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.

IDENTIFIED over 1 year ago - at 03/20/2024 05:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 03/20/2024 05:00PM

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.

Latest Frame.io outages

Issues with filenames after uploading - about 1 month ago
Frame.io blog unavailable - about 1 month ago
Partial Outage - User settings - 4 months ago
Watermarking Issue - 4 months ago
v4 Application experiencing outage - 5 months ago

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