Degraded software performance

Our system delays are now resolved. We’re sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have deployed a fix that resolves degraded services and application delays. We are monitoring to ensure our systems continue to remain fully operational.

We are continuing to work on a fix for this issue.

Users are currently experiencing delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. We have identified the issue and our team is actively working on a fix.