Outage in Frame.io

Degraded software performance

Resolved Minor
May 21, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

Some users are experiencing issues logging into Frame.io using multi-factor authentication. Our team is working to identify the root cause and implement a fix.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 05/22/2024 01:38PM

The multi-factor login issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

MONITORING 10 months ago - at 05/22/2024 12:56PM

A fix has been implemented and we are actively monitoring.

IDENTIFIED 10 months ago - at 05/22/2024 12:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 05/22/2024 12:47PM

Some users are experiencing issues logging into Frame.io using multi-factor authentication. Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

v4 Inaccessible - 3 months ago
Application Outage - 5 months ago
Increased API Latency - 6 months ago

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