Outage in Frame.io

Delays in processing of uploads

Resolved Minor
July 30, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are seeing potential delays in processing of new uploads and are currently investigating.
Components affected
Frame.io Website (app.frame.io) Frame.io iOS App

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/31/2024 01:34AM

The backlog of uploads has been processed and we are now fully caught up.

MONITORING over 1 year ago - at 07/30/2024 11:57PM

We have deployed a mitigation strategy. New uploads are now processing as normal. The backlog of assets will be processed in the order they were uploaded. If you have immediate needs, you can re-upload your file. We will continue to monitor.

IDENTIFIED over 1 year ago - at 07/30/2024 11:26PM

We have identified the issue is related to an upstream provider outage and have deployed a mitigation strategy. New uploads are now processing as normal. The backlog of assets will be processed in the order they were uploaded. If you have immediate needs, you can re-upload your file.

INVESTIGATING over 1 year ago - at 07/30/2024 10:56PM

We are continuing to investigate and believe the delays we are seeing are related to an upstream provider outage.

INVESTIGATING over 1 year ago - at 07/30/2024 10:40PM

We are seeing potential delays in processing of new uploads and are currently investigating.

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