Degraded software performance

The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

We have deployed a fix to resolve the issues. We are monitoring to ensure latency remains at operational standards.

We've taken steps to resolve the issue and are seeing improved service. We are continuing to investigate.

We are continuing to investigate the issue.

Users are currently experiencing errors and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.