Outage in Frame.io

Degraded software performance

Resolved Major
September 03, 2024 - Started 4 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Users are currently experiencing errors and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/03/2024 10:08PM

The issues are now resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

MONITORING 4 months ago - at 09/03/2024 09:57PM

We have deployed a fix to resolve the issues. We are monitoring to ensure latency remains at operational standards.

IDENTIFIED 4 months ago - at 09/03/2024 09:52PM

We've taken steps to resolve the issue and are seeing improved service. We are continuing to investigate.

INVESTIGATING 4 months ago - at 09/03/2024 09:50PM

We are continuing to investigate the issue.

INVESTIGATING 4 months ago - at 09/03/2024 09:35PM

Users are currently experiencing errors and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

v4 Inaccessible - 19 days ago
Application Outage - 2 months ago
Increased API Latency - 3 months ago

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