Outage in Frame.io

Application Outage

Resolved Major
October 17, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Webhooks Frame.io Email Notifications

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/17/2024 04:10PM

This incident has been resolved, and we are seeing complete restoration across our application functional areas.

MONITORING about 1 year ago - at 10/17/2024 03:53PM

App and API functionality has been restored. We are continuing to monitor as usage across our applications resume.

MONITORING about 1 year ago - at 10/17/2024 03:35PM

App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate.

IDENTIFIED about 1 year ago - at 10/17/2024 03:13PM

While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible.

IDENTIFIED about 1 year ago - at 10/17/2024 02:55PM

We have identified the root cause, and are working to restore services as soon as possible.

INVESTIGATING about 1 year ago - at 10/17/2024 02:55PM

We have identified the root cause, and are working to restore services as soon as possible.

INVESTIGATING about 1 year ago - at 10/17/2024 02:52PM

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

INVESTIGATING about 1 year ago - at 10/17/2024 02:52PM

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

INVESTIGATING about 1 year ago - at 10/17/2024 02:48PM

We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.

INVESTIGATING about 1 year ago - at 10/17/2024 02:48PM

Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Upload delays - about 15 hours ago
Media transcoding delays - 9 days ago
Media Services Outage - 10 days ago
Issues with filenames after uploading - 2 months ago
Frame.io blog unavailable - 2 months ago

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