Outage in Frame.io
Application Outage
Resolved MajorIncident Report
Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API Frame.io iOS App Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Email Notifications Frame.io WebhooksNeed to monitor Frame.io outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 10/17/2024 04:10PM
This incident has been resolved, and we are seeing complete restoration across our application functional areas.
MONITORING
over 1 year ago - at 10/17/2024 03:53PM
App and API functionality has been restored. We are continuing to monitor as usage across our applications resume.
MONITORING
over 1 year ago - at 10/17/2024 03:35PM
App and API functionality has been restored. While we continue to monitor we are treating our services as "Degraded Performance" as we evaluate.
IDENTIFIED
over 1 year ago - at 10/17/2024 03:13PM
While we have identified the root cause, we are still continuing our efforts to restore services as soon as possible.
IDENTIFIED
over 1 year ago - at 10/17/2024 02:55PM
We have identified the root cause, and are working to restore services as soon as possible.
INVESTIGATING
over 1 year ago - at 10/17/2024 02:55PM
We have identified the root cause, and are working to restore services as soon as possible.
INVESTIGATING
over 1 year ago - at 10/17/2024 02:52PM
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
INVESTIGATING
over 1 year ago - at 10/17/2024 02:52PM
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
INVESTIGATING
over 1 year ago - at 10/17/2024 02:48PM
We are currently experiencing outages with our application. Our team is working to identify the root cause and implement a fix.
INVESTIGATING
over 1 year ago - at 10/17/2024 02:48PM
Users are currently experiencing issues logging in, and delays while using Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments.
Our team is working to identify the root cause and implement a fix.
Latest Frame.io outages
Degraded Performance - 4 days ago
Outage of Search service - 6 days ago
Degraded software performance - 3 months ago
Upload delays - 3 months ago
Media transcoding delays - 3 months ago
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