Outage in Frame.io
Intermittent delays with uploads and transcodes
Resolved Major
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Outage Details
Components affected
Frame.io Website (app.frame.io) Frame.io Final Cut Pro X Frame.io Adobe Extensions Frame.io Webhooks Frame.io APILatest Updates ( sorted recent to last )
The upload functionality has been restored and the majority of assets uploaded during the incident window have completed processing, with a small handful expected to complete within the hour. All newly uploaded assets are processing as expected.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
Uploads are now completing, and we are scaling our media cluster to help work through the backlog of assets being processed
The issue has been identified and we are in the process of restoring service to uploads processing. We will update with an ETA when available.
We are investigating intermittent delays with asset uploads and transcodes for some users. For affected users, assets are uploading but you may experience a delay with the initial playback until transcodes complete.
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