Outage in Frame.io

Upload delays

Resolved Major
October 29, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.
Components affected
Frame.io Website (app.frame.io) Frame.io API

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/29/2025 04:52PM

All media processing systems are fully operational. We're sorry for any troubles this may have caused. For questions, please reach out to our support team through the chat, or email support@frame.io.

MONITORING about 14 hours ago - at 10/29/2025 04:35PM

Some assets may take longer than usual to be available as we continue to process more recent uploads. We are continuing to monitor.

MONITORING about 14 hours ago - at 10/29/2025 04:23PM

All backlogged uploads should now be processed. We are continuing to monitor.

IDENTIFIED about 14 hours ago - at 10/29/2025 04:19PM

A fix has been implemented, and backlogged uploads are processing.

IDENTIFIED about 14 hours ago - at 10/29/2025 04:02PM

We have identified the root cause and are addressing issues with delayed uploads.

INVESTIGATING about 14 hours ago - at 10/29/2025 03:57PM

We are currently investigating an issue involving delayed uploading and transcoding. Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

Media transcoding delays - 9 days ago
Media Services Outage - 10 days ago
Issues with filenames after uploading - 2 months ago
Frame.io blog unavailable - 2 months ago
Partial Outage - User settings - 4 months ago

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