Outage in Frame.io

Degraded Performance

Resolved Major

March 17, 2026 - Started 24 days ago - Lasted 31 minutes
Official incident page

Incident Report

Summary AI Generated

Frame.io experienced degraded performance affecting their website (app.frame.io), API, and support pages for 31 minutes. The incident impacted core platform functionality and user access to support resources. The team implemented a fix and confirmed resolution after monitoring the results.

We're experiencing degraded performance

Components affected

Frame.io Website (app.frame.io) Frame.io API Frame.io Support Pages

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Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 03/17/2026 04:22PM

This incident has been resolved.

MONITORING 24 days ago - at 03/17/2026 04:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 24 days ago - at 03/17/2026 03:51PM

We're experiencing degraded performance

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