Outage in Frame.io

Degraded Performance

Resolved Major

March 17, 2026 - Started about 11 hours ago - Lasted 31 minutes
Official incident page

Incident Report

Summary AI Generated

Frame.io experienced degraded performance affecting their website (app.frame.io), API, and support pages for 31 minutes. The incident impacted core platform functionality and user access to support resources. The team implemented a fix and confirmed resolution after monitoring the results.

We're experiencing degraded performance

Components affected

Frame.io Website (app.frame.io) Frame.io API Frame.io Support Pages

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Latest Updates ( sorted recent to last )

RESOLVED about 11 hours ago - at 03/17/2026 04:22PM

This incident has been resolved.

MONITORING about 11 hours ago - at 03/17/2026 04:01PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 11 hours ago - at 03/17/2026 03:51PM

We're experiencing degraded performance

Latest Frame.io outages

Degraded Performance - about 1 month ago

Users are intermittently unable to log in - about 2 months ago

Degraded Performance - 2 months ago

Outage of Search service - 2 months ago

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