Outage in FrankieOne
Elevated Errors with Biometrics Vendor SDK
Resolved MajorIncident Report
Start Time: 1:31 PM AEST
We are currently experiencing elevated error rates from one of our biometrics vendors related to their SDK. Our team is actively working with the vendor to resolve the issue with the highest priority.
We will continue to provide updates as we learn more. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/03/2025 07:59AM
This incident has now been resolved.
INVESTIGATING
4 months ago - at 07/03/2025 04:29AM
Start Time: 1:31 PM AEST
We are currently experiencing elevated error rates from one of our biometrics vendors related to their SDK. Our team is actively working with the vendor to resolve the issue with the highest priority.
We will continue to provide updates as we learn more. Thank you for your patience.
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