Outage in FrankieOne

Users Unable to Log In via SAML – Investigation Ongoing

Resolved Major
July 08, 2025 - Started about 2 months ago - Lasted 39 minutes
Official incident page

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Outage Details

We are currently investigating an issue that may be preventing users from logging into the portal via SAML authentication. Our team is treating this with high priority and working diligently to resolve it. We do not have an estimated time for resolution at this stage.
Components affected
FrankieOne Portal
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/08/2025 06:47AM

The earlier issue affecting portal login via SAML authentication has now been fully resolved. The fix has been deployed and monitoring has confirmed stable performance.

Thank you for your patience and understanding. Please reach out if you experience any further issues.

MONITORING about 2 months ago - at 07/08/2025 06:39AM

A fix has been deployed for the SAML authentication issue impacting portal login. Users should now be able to log in successfully. We are actively monitoring the system to ensure stability.

We’ll share further updates as needed. Thank you for your patience.

INVESTIGATING about 2 months ago - at 07/08/2025 06:24AM

We are currently investigating an issue that may be preventing users from logging into the portal via SAML authentication. Our team is treating this with high priority and working diligently to resolve it. We do not have an estimated time for resolution at this stage.

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