Outage in FrankieOne

Elevated API Errors - Australian Documents

Resolved Minor
July 10, 2025 - Started 23 days ago - Lasted about 16 hours
Official incident page

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Outage Details

The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of non-identity documents. During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved. Start Time: 10 July 2025 — 5:05 PM AEST
Components affected
FrankieOne Non-ID Verification
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 07/11/2025 12:03AM

The Australian Document Verification Service has confirmed that the issue has been resolved and services are running up.

End Time : 11 July 2025 — 9:16 AM AEST

INVESTIGATING 23 days ago - at 07/10/2025 08:39AM

The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of non-identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 10 July 2025 — 5:05 PM AEST

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