Outage in FrankieOne
Elevated API Errors - Australian Documents
Resolved MinorIncident Report
The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of non-identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 10 July 2025 — 5:05 PM AEST
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/11/2025 12:03AM
The Australian Document Verification Service has confirmed that the issue has been resolved and services are running up.
End Time : 11 July 2025 — 9:16 AM AEST
INVESTIGATING
4 months ago - at 07/10/2025 08:39AM
The Australian Document Verification Service has reported intermittent disruptions in Australia, primarily affecting the verification of non-identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 10 July 2025 — 5:05 PM AEST
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Elevated API Errors - AU Secondary Documents - 3 months ago
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