Outage in FrankieOne
Elevated API Errors - AU Secondary Documents
Resolved Minor
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Outage Details
The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Certificate of Registration by Descent and other identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 24 August 2025 — 9:00 AM AEST
Components affected
FrankieOne Secondary ID DocumentsLatest Updates ( sorted recent to last )
INVESTIGATING
10 days ago - at 08/14/2025 02:39AM
The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Certificate of Registration by Descent and other identity documents.
During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.
Start Time: 24 August 2025 — 9:00 AM AEST
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