Outage in FrankieOne

Elevated API Errors - AU Secondary Documents

Resolved Minor
August 14, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Certificate of Registration by Descent and other identity documents. During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved. Start Time: 24 August 2025 — 9:00 AM AEST
Components affected
FrankieOne Secondary ID Documents

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 months ago - at 08/14/2025 02:39AM

The Australian vendor has reported intermittent disruptions in Australia, primarily affecting the verification of Citizenship Certificate, Certificate of Registration by Descent and other identity documents.

During this period, users may encounter ‘S’ (system error) responses until the issue is fully resolved.

Start Time: 24 August 2025 — 9:00 AM AEST

Latest FrankieOne outages

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Elevated API Errors – KYC & KYB - 3 months ago

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