Outage in FreeAgent

Email Delivery Issues

Resolved Minor
July 01, 2025 - Started 4 months ago - Lasted about 21 hours
Official incident page

Incident Report

We have noticed some issues with email delivery, we are investigating and have raised this with our email provider to identify and resolve the issue. We will provide an update when we have any further information.
Components affected
FreeAgent Web App FreeAgent iOS app FreeAgent Android app FreeAgent API

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/02/2025 07:01AM

We have had confirmation from our email provider that this issue has been resolved.

Between approximately June 30, 2025 at 9:47pm BST to July 1, 2025 at 1:21pm BST, an IP was listed for spam causing some customers emails to not be sent. If you sent emails within this timeframe, you should check the delivery status of your emails within the FreeAgent app. If they show as 'Bounced' within the Invoice Email History at the bottom of the invoice, please resend to your customers. Emails sent after this timeframe should be unaffected.

We're really sorry for any confusion or concern this may have caused you or your customers/clients.

MONITORING 4 months ago - at 07/01/2025 01:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 07/01/2025 10:26AM

We have noticed some issues with email delivery, we are investigating and have raised this with our email provider to identify and resolve the issue.

We will provide an update when we have any further information.

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