Outage in FreeAgent
Duplicate transactions appearing for some Mettle users
Resolved Minor
Need to monitor FreeAgent outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including FreeAgent, and never miss an outage again.
Start Free Trial
Outage Details
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users.
Thanks for your patience as we look into this.
Components affected
FreeAgent Web AppLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/02/2025 12:04PM
This incident has been resolved.
INVESTIGATING
3 days ago - at 07/01/2025 11:40AM
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users.
Thanks for your patience as we look into this.
Latest FreeAgent outages
Email Delivery Issues - 3 days ago
Customers blocked from logging into FreeAgent - 2 months ago
Emails to Google Email accounts being marked as spam - 3 months ago
Knowledge Base cannot be accessed - 4 months ago
Website issues at www.freeagent.com - 5 months ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4400 services available
Integrations with
