Outage in FreeAgent
Duplicate transactions appearing for some Mettle users
Resolved Minor
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Outage Details
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users.
Thanks for your patience as we look into this.
Components affected
FreeAgent Web AppLatest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 07/02/2025 12:04PM
This incident has been resolved.
INVESTIGATING
29 days ago - at 07/01/2025 11:40AM
On the 30th June Mettle had an issue with duplicate transactions appearing for some customers. This issue is now resolved, but as a result some FreeAgent users are seeing the duplicates from Mettle pull through into their account. We are aware of this and are working with Mettle to determine the best course of action to resolve this for FreeAgent users.
Thanks for your patience as we look into this.
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