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Outage in FreedomPay

Alert: Worldpay's Worldwide Payment Gateway - WPG Processing Issues

Resolved Minor
June 30, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay's Worldwide Payment Gateway - WPG. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay WPG (WorldPay)

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/30/2025 01:51PM

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Worldpay's Worldwide Payment Gateway - WPG relationship manager.

MONITORING 10 months ago - at 06/30/2025 01:27PM

FreedomPay is in contact with Worldpay's Worldwide Payment Gateway - WPG and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

INVESTIGATING 10 months ago - at 06/30/2025 12:51PM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Worldpay's Worldwide Payment Gateway - WPG. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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