Outage in FreedomPay

Alert: Freeway Processing Issues

Resolved Minor
November 06, 2025 - Started 2 months ago - Lasted 28 minutes
Official incident page

Incident Report

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.
Components affected
FreedomPay FreeWay

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/06/2025 08:20PM

Transaction processing has returned to normal and all issues have been resolved.

MONITORING 2 months ago - at 11/06/2025 08:07PM

FreedomPay has identified the issue causing transaction processing latency with Freeway.  FreedomPay's Incident Response team is currently addressing issue and will update clients once the issue has been resolved.

INVESTIGATING 2 months ago - at 11/06/2025 07:58PM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Freeway. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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