Outage in FreshBooks

FreshBooks - Degraded Performance on Billing/Upgrade Page

Resolved Minor
February 16, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

There’s currently an issue with degraded performance on our Billing/upgrade page on FreshBooks which can impact the ability to Upgrade/Update Billing info. We are working on fixing the performance issues and getting functionality back for the Billing/upgrade page Please check back for further updates.
Components affected
FreshBooks
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 02/16/2023 04:31PM

We have resolved the issue impacting FreshBooks. Thank you for your patience while we worked to fix the issue. Check back here for any further updates.

MONITORING about 2 years ago - at 02/16/2023 04:09PM

We have fixed the issue impacting Upgrades on FreshBooks on Android devices using Google Pay. We will continue to monitor it to ensure there’s no further downtime. Feel free to check back here for any further updates.

IDENTIFIED about 2 years ago - at 02/16/2023 04:02PM

The FreshBooks Billing/Upgrade Issue is limited to Android users on Google Pay, and are working quickly to fix it. We will post an update as soon as everything is resolved.

INVESTIGATING about 2 years ago - at 02/16/2023 03:46PM

There’s currently an issue with degraded performance on our Billing/upgrade page on FreshBooks which can impact the ability to Upgrade/Update Billing info. We are working on fixing the performance issues and getting functionality back for the Billing/upgrade page Please check back for further updates.

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