Outage in Freshdesk

Issues with agent login in the EUC login

Resolved Major

September 12, 2023 - Started over 1 year ago - Lasted 4 minutes

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Outage Details

The portal is inaccessible for the agents. They see a "something went wrong" error upon logging in

Components affected

Freshdesk REPORTS Freshdesk FRESH CALLER Freshdesk SEARCH Freshdesk MARKETPLACE Freshdesk Ticket - Service Request Freshdesk Workflow Freshdesk OUTGOING EMAILS Freshdesk Sandbox Freshdesk INCOMING EMAILS Freshdesk FRESH BOTS Freshdesk FRESH CHAT Freshdesk SOCIAL Freshdesk Custom Objects Freshdesk WEB APP

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