Outage in Freshdesk
Issues in incoming DMs converting to tickets on Facebook Integration
Resolved Minor
October 21, 2025 - Started about 2 months ago
- Lasted about 2 hours
Incident Report
We are facing degraded performance on our incoming DMs on Facebook integration and will experience delay in converting the Facebook DMs to tickets and replies in Freshdesk.
Components affected
Freshdesk Ticket - Service RequestNeed to monitor Freshdesk outages?
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