Outage in Freshdesk
Performance Degradation due to third party service
Resolved Minor
April 14, 2026 - Started about 19 hours ago
- Lasted about 11 hours
Incident Report
Summary AI Generated
Freshdesk experienced intermittent network performance issues caused by a third-party service provider that affected multiple components including Fresh Bots, Marketplace, Web App, Reports, Fresh Caller, and other core features. The engineering team worked with the provider to investigate and resolve the degradation. The incident lasted 11.3 hours and was classified as minor impact.
We are observing intermittent network performance issues with our third‑party service provider. Our engineering team is actively working with the provider to investigate and resolve the issue. We will share further updates as more information becomes available.
Components affected
Freshdesk FRESH BOTS Freshdesk MARKETPLACE Freshdesk Sandbox Freshdesk WEB APP Freshdesk REPORTS Freshdesk Ticket - Service Request Freshdesk FRESH CALLER Freshdesk Workflow Freshdesk SOCIAL Freshdesk Custom Objects Freshdesk SEARCH Freshdesk INCOMING EMAILSTrusted by 1,000+ teams
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