Outage in Freshdesk

Issue with Third-Party Service Provider

Resolved Minor

May 07, 2026 - Started 5 days ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Freshdesk experienced a partial outage due to their cloud provider's US-East-1 region issues, affecting multiple core components including the web app, incoming emails, search, reports, marketplace, social features, Fresh Caller, Fresh Bots, custom objects, workflows, sandbox, and ticket service requests. The outage lasted 5.2 hours while the team worked with the cloud provider to assess impact and implement mitigation measures.

We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.

Components affected

Freshdesk WEB APP Freshdesk INCOMING EMAILS Freshdesk SEARCH Freshdesk REPORTS Freshdesk MARKETPLACE Freshdesk SOCIAL Freshdesk FRESH CALLER Freshdesk FRESH BOTS Freshdesk Custom Objects Freshdesk Workflow Freshdesk Sandbox Freshdesk Ticket - Service Request

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