Outage in Freshdesk
Instagram media comment inflow is impacted
Minor
May 23, 2026 - Started 3 days ago
Incident Report
We are currently investigating an issue affecting the Instagram media comments inflow, where end users attaching media in comments will not be visible in product. There is no impact to the text messages being sent as comments. Our team is actively working with the service provider to determine the root cause. We’ll keep you informed of any updates.
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