Outage in Freshdesk
Investigating WhatsApp Onboarding Integration Issues
Resolved Minor
May 17, 2026 - Started 22 days ago
- Lasted 3 days
Incident Report
Summary AI Generated
Freshdesk experienced a WhatsApp onboarding integration issue that prevented customers from adding new phone numbers to WhatsApp for 74.5 hours. Existing WhatsApp conversations remained functional throughout the incident. The team worked with their service provider to resolve the onboarding functionality problems.
We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.
At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.
Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.
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