Outage in Freshdesk
Issue with Search Results Auto-Population
Resolved Minor
April 29, 2026 - Started 13 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Freshdesk experienced a minor issue with Spotlight search functionality that affected customers who had at least one custom object configured. The search results auto-population feature was not working properly for these users. The incident was resolved after 2 hours of investigation and remediation work.
We are currently investigating an issue with Spotlight search functionality affecting customers who have at least one custom object configured. Our team is actively working on a resolution and will provide updates as progress is made.
Components affected
Freshdesk SEARCHTrusted by 1,000+ teams
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