Outage in Freshdesk
Issue with Freddy AI agent due to third-party service provider
Resolved Minor
April 29, 2026 - Started 14 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
Freshdesk experienced a minor service incident affecting their FRESH BOTS functionality due to a third-party service provider issue, which impacted the Freddy AI agent's bot capabilities. The incident lasted 13.6 hours while the team worked with the external provider to restore normal operations. The issue has since been resolved.
We are currently experiencing an issue affecting bot functionality due to a problem with a third-party service provider. Our team is actively working with the provider to resolve this as quickly as possible.
Components affected
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