Outage in Freshdesk
Investigating WhatsApp Onboarding Integration Issues
Resolved Minor
June 17, 2026 - Started 4 days ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
Freshdesk experienced a minor incident lasting 8 hours affecting WhatsApp onboarding integrations, preventing customers from adding new numbers to the platform. Existing WhatsApp conversations remained fully operational throughout the incident, with impact isolated to new number onboarding only. The team worked with the service provider to investigate the root cause and restore normal onboarding functionality.
We are currently investigating an issue affecting WhatsApp onboarding integrations, where customers may encounter failures while adding new numbers to WhatsApp.
At this time, existing WhatsApp conversations continue to function normally. The impact is currently limited to onboarding new numbers.
Our team is actively working with the service provider to determine the root cause and restore normal onboarding functionality as quickly as possible.
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