Outage in Freshdesk
Issue with SLA, workflow and automations in our freshdesk support portal
Resolved Minor
August 10, 2026 - Started about 14 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Freshdesk experienced a minor incident lasting approximately 4 hours that disrupted SLA calculations, automatic ticket assignment, automation workflows, and saved list views for a subset of customers. The issue affected both the web app and workflow components. Engineering teams worked to restore full functionality across all impacted tickets.
We are currently experiencing an issue affecting SLA calculations for tickets. This may impact automatic ticket assignment and automation workflows. Saved list views are also affected for a subset of customers.Our engineering team is actively working to restore full functionality for all affected tickets.
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