Outage in Freshdesk
Issues Affecting Incoming and Outgoing Calls
Resolved Minor
September 15, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Freshdesk's Fresh Caller service experienced a 48-minute disruption affecting incoming and outgoing calls for a subset of customers. The engineering team investigated and resolved the issue as a top priority. Call functionality was restored within the incident window.
We are currently experiencing an issue affecting incoming and outgoing calls for a subset of customers. Our engineering team is actively investigating and working to resolve this as a top priority. We will share another update as soon as more information becomes available.
Components affected
Freshdesk FRESH CALLERTrusted by 1,000+ teams
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