Outage in Freshdesk
Issue with IMAP for Microsoft Mail Servers
Resolved Minor
August 31, 2026 - Started 9 days ago
- Lasted about 16 hours
Incident Report
Summary AI Generated
A minor incident lasting approximately 16 hours affected Freshdesk customers using Microsoft custom mail servers, preventing them from authenticating mailboxes or syncing incoming emails via IMAP. The issue impacted incoming email functionality across multiple instances. The incident has since been resolved.
We’re facing issue with incoming emails for customers who are using Microsoft custom mail server. Users may be unable to authenticate their mailboxes or sync incoming emails.
Components affected
Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILSTrusted by 1,000+ teams
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