Email Delivery issues to Microsoft recipients

Summary AI Generated

**Summary:** Freshdesk experienced a minor email delivery disruption lasting approximately 5.8 hours, where emails sent to Microsoft recipients faced delays or failures due to Exchange Online Protection throttling and server busy errors on Microsoft's end. Incoming email components were affected across the platform, though the root cause was external to Freshdesk's infrastructure. Affected emails were automatically queued and retried, requiring no customer action to resolve.