Outage in Freshdesk
Performance degradation in Freshdesk
Resolved Minor
September 03, 2026 - Started 7 days ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
Freshdesk experienced an 8.3-hour performance degradation affecting customers in the Manila, Philippines region due to a third-party service provider issue. The disruption impacted a wide range of components including the Web App, Freshcaller, incoming emails, reports, search, workflows, marketplace, and more. The third-party provider acknowledged the issue, and affected users were advised to switch VPN regions as a workaround while a fix was implemented.
We are investigating service disruptions caused by a third-party service provider, impacting a subset of customers in the Manila, Philippines region. The third-party provider has acknowledged the issue and we are actively working on a fix and will provide updates as they become available.
As a workaround, affected customers can try accessing Freshdesk using a different VPN region.
Components affected
Freshdesk Sandbox Freshdesk MARKETPLACE Freshdesk SEARCH Freshdesk Workflow Freshdesk WEB APP Freshdesk FRESHCALLER Freshdesk Sandbox Freshdesk FRESH BOTS Freshdesk Custom Objects Freshdesk INCOMING EMAILS Freshdesk REPORTS Freshdesk MARKETPLACE Freshdesk SEARCH Freshdesk Custom Objects Freshdesk SEARCH Freshdesk FRESH BOTS Freshdesk Workflow Freshdesk MARKETPLACE Freshdesk Sandbox Freshdesk REPORTS Freshdesk WEB APP Freshdesk Ticket - Service Request Freshdesk Workflow Freshdesk FRESH CALLER Freshdesk SOCIAL Freshdesk REPORTS Freshdesk WEB APP Freshdesk INCOMING EMAILS Freshdesk Ticket - Service Request Freshdesk INCOMING EMAILS Freshdesk FRESH BOTS Freshdesk Tickets - Service Request Freshdesk Workflow Freshdesk MARKETPLACE Freshdesk API Freshdesk FRESH CALLER Freshdesk SOCIAL Freshdesk INCOMING EMAILS Freshdesk Ticket - Service Request Freshdesk SOCIAL Freshdesk SOCIAL Freshdesk WEB APP Freshdesk Custom Objects Freshdesk FRESH CALLER Freshdesk Custom Objects Freshdesk SEARCH Freshdesk FRESH BOTS Freshdesk REPORTS Freshdesk SandboxTrusted by 1,000+ teams
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